Refund & Return Policy – Shdynamicshop
Last Updated: 31.04.2026
At Shdynamicshop, we aim to ensure customer satisfaction. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect
- The product is unused, unworn, and in original packaging
- The return request is made within 3–7 days (local) and 7–10 days (international) of delivery
Returns will not be accepted if:
- The product has been used or damaged by the customer
- The original packaging or tags are missing
- The return request is made after the allowed period
2. Non-Returnable Items
The following items are not eligible for return:
- Personal care products
- Undergarments
- Perishable goods
- Customized or made-to-order products
- Digital/downloadable items
3. Refund Conditions
Refunds are processed only when:
- The returned product is received and inspected
- The product meets return eligibility criteria
Refund options may include:
- Original payment method
- Store credit (if applicable)
- Replacement product (based on availability)
4. Refund Processing Time
- Local refunds (Bangladesh): 3–7 working days
- International refunds: 7–10 working days
Processing time may vary depending on payment gateway or bank policies.
5. Shipping Costs
- If the return is due to our error (wrong/damaged product):
→ Return shipping cost will be covered by us - If the return is for personal reasons (change of mind):
→ Customer must bear return shipping cost
6. Order Cancellation
- Orders can be cancelled before shipment
- Once shipped, cancellation is not allowed (must follow return process)
7. Failed Deliveries
If a delivery fails due to:
- Incorrect address
- Customer unavailability
We may:
- Reattempt delivery (additional charges may apply)
- Cancel the order and issue a partial refund (after deducting shipping costs)
8. International Orders
For international customers:
- Customs duties and taxes are non-refundable
- Refunds will be processed only for the product value
- Customers must follow their local import laws
9. How to Request a Return
To request a return or refund:
- Email: [your@email.com]
- Provide:
- Order ID
- Product issue (with photo/video proof)
- Contact details
Our support team will respond within 24–48 hours.
10. Policy Updates
Shdynamicshop reserves the right to update this policy at any time. Changes will be posted on this page.